Frequently Asked Question
What are my options for getting technical support?
Last Updated about a month ago
Commodore Support Options
We are committed to helping you get the most from your Commodore computer. Here are all the ways you can reach us:
Fastest: Telephone Support
| Need | Number | Best For |
|---|---|---|
| Technical Help | 1-800-COMMODORE | Hardware problems, BASIC questions, setup help |
| Order/Sales | 1-800-627-9595 | Place orders, check availability, pricing |
| Repair Status | 1-800-448-9987 | Check on warranty repairs in progress |
24/7: Electronic Support
- Commodore BBS: Dial 1-215-431-9450 with your modem (300/1200/2400 baud)
- QuantumLink: Keyword COMMODORE for live chat support evenings
- CompuServe: GO CBMNET for forums and file downloads
Detailed Issues: Mail Support
For complex problems that need detailed explanation:
Commodore Technical Support1200 Wilson Drive
West Chester, PA 19380
Include: Model number, serial number, detailed problem description, and what you have already tried.
Hands-On Help: Service Centers
Over 2,500 authorized service centers can diagnose and repair your Commodore equipment. Call 1-800-COMMODORE for the nearest location.
Free Peer Support: User Groups
Join your local Commodore User Group for free help from experienced users, software libraries, and monthly meetings. Many problems can be solved by fellow enthusiasts!
Pro Tip: Before calling, have ready: your computer model (VIC-20, C64, C128), any peripherals involved, and the exact error message or symptoms. This helps us solve your problem faster!